**COVID 19 Policy Update**
Return Policy for all orders purchased from 3/15/2020 to a date to be determined: We are unable to accept returns at our facility due to staff shortage and reduced hours.
If you receive an item damaged in shipment, we will gladly replace that item for you. A photo of the damage may be required.
Shipping Policy: We pay shipping on all orders $70 and over. Shipping is via UPS ground or US Postal Priority Mail. Orders under $70 pay $8.95 for ground shipping. Free shipping and $8.95 shipping is available only in the Continental United States. Different shipping rates apply to Alaska & Hawaii shipments and will be shown at the checkout page.
NOTE: SHIPMENTS MAY SHIP SIGNATURE REQUIRED TO RESIDENTIAL ADDRESSES. ONCE YOU HAVE TRACKING YOU CAN GO TO WWW.UPS.COM TO SCHEDULE EVENING DELIVERY, ETC.
All methods of UPS shipping are available. We offer Next Day Air and Two Day Air through the website. Please be aware that UPS does NOT pickup Saturday, Sunday or Holidays. (Example: A package ordered Next Day air on Friday afternoon will not ship until Monday and arrive to you Tuesday)
Note: P.O. Box orders will ship via USPS. In order to keep our prices low, we reserve the right to ship packages via the most cost effective method (including USPS First Class for small/light items). If you have questions about shipping methods or costs please call our Customer Service number at 978-537-1244.
Once my order is placed, how fast will it ship? GENERALLY, orders received before 12:00PM ET are shipped in 1-2 business days (if the item is in stock – If the item is temporarily out of stock it will be shipped as soon as it is received. Some manufacturers import items that occasionally have extended back orders that are beyond our control. We cannot be held responsible for these backorders and our liability will be limited to issuing an immediate refund at your request for items that are delayed). We ship orders in the order they are received. Occasionally, we receive a large number of orders in a short period of time. If this occurs, your package may not ship immediately. We will however work to ship it quickly. In most cases your order ships within 2 business days.
Should you request a product that is on backorder for more than 1 week we will contact by email to let you know when the product will be available. If the item you are ordering is extremely time sensitive contact us by phone for availability and delivery estimates, to ensure we can meet your deadline.
Shipping Information: Many factors affect the delivery time frame of your package. Unfortunately, we cannot guarantee arrival dates or be held responsible for delays caused by (but not limited to) the following: weather delays, UPS or USPS issues, or extended manufacturer backorders. We reserve the right to delay a package if we cannot verify correct information for shipping, billing or other pertinent reasons. If your package is substantially delayed you will be contacted for information via email. Packages are shipped daily Monday – Friday (except holidays).
Note to APO/FPO Customers: We gladly ship to APOs/FPOs. Large orders or items may require additional postage to ship. You will be contacted if this applies to your order
Note to AK, HI, APO/FPO and International Customers: Due to Postal Regulations we CANNOT ship any liquids or sprays to you. If you have questions please call us for clarification before ordering.
**Note to International Customers: Sorry, we only ship to 50 states and islands. We cannot ship outside of the US (including Canada) at this time due to fraud and customs issues. We apologize for the inconvenience.**
C.O.D. Shipments: C.O.D. orders are not available on our website. You can order C.O.D. by calling 1-800-969-5666. There is a FedEx charge of $9.50 applied to orders (in addition to other applicable fees). FedEx will only accept Money Orders or Certified Checks as payment – no cash or personal checks.
Due to an increase in fraudulent orders we reserve the right to refuse shipment to any address other than the credit card Bill To address on record with the Credit Card issuer. In the event this affects your order, you will be notified prior to shipping.
Note: Prices are subject to change according to manufacturer pricing. Although we make every effort to ensure the accuracy of product descriptions and pricing, we reserve the right to correct any information, including pricing and/or product description errors, at any time.
Images on the site may differ slightly from the item you receive due to manufacturer changes that are beyond our control. We will not be responsible for return shipping on any item that looks different than the picture listed but is the correct manufacturer model/style ordered. However, we will gladly refund or exchange any item the customer returns during the return period.